Refund policy

Refund, Return & Cancellation Policy

At Suede Wellness, we are committed to providing high-quality coaching services, wellness experiences, resources, and products. Because we offer both professional services and products, our refund and return policies vary depending on the type of purchase.

For questions regarding this policy, please contact us at info@suedewellness.com.

Coaching Services & Appointments

Due to the personalized nature of our coaching and professional development services, completed services and sessions are non-refundable.

If you need to cancel or reschedule a scheduled session, please contact us at info@suedewellness.com at least 24 hours before your scheduled appointment. We will make every effort to accommodate your request and reschedule your session.

Cancellations made less than 24 hours before a scheduled session, as well as missed appointments or no-shows, may not be eligible for a refund or rescheduling.

If Suede Wellness must cancel a scheduled service and an alternative date cannot be arranged, you will be eligible for a refund of the amount paid for that service.

Assessments & Third-Party Resources

Certain services may include assessments, access codes, reports, or other third-party resources. Once an assessment code, digital access code, report, or similar resource has been issued, activated, or accessed, that portion of the purchase is non-refundable.

Digital Products

Due to the nature of digital products, including downloadable workbooks, guides, templates, and other digital resources, digital purchases are generally non-refundable once the product has been delivered or accessed.

If you experience a technical issue accessing a digital purchase, please contact info@suedewellness.com, and we will work with you to resolve the issue.

Physical Products & Books

We accept return requests for eligible physical products within 30 days of delivery.

To be eligible for a return, the product must be unused, undamaged, and in its original condition and packaging, when applicable. Proof of purchase may also be required.

Books must be returned in their original condition without writing, markings, significant wear, or damage.

To request a return, contact info@suedewellness.com before sending your item. If your return is approved, we will provide instructions for returning the product.

Please do not send a product back without first receiving return authorization from Suede Wellness.

Unless the return is due to an error by Suede Wellness or an item arriving damaged or defective, customers may be responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received an incorrect product, contact us as soon as possible at info@suedewellness.com.

Please include your order information and, when applicable, photographs of the item so that we can evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

The following purchases are generally not eligible for return or refund:

Completed coaching sessions or services
Missed appointments or late cancellations as described above
Assessment or access codes that have already been issued, activated, or used
Downloaded or accessed digital products
Personalized or customized products
Gift cards
Final-sale items, when clearly identified as final sale

Please contact us if you have questions about whether a specific purchase is eligible.

Exchanges

If you receive a physical product and would like a different eligible item, please contact us at info@suedewellness.com. When appropriate, you may be asked to return the original item and place a new order.

Refunds for Physical Products

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact info@suedewellness.com.

European Union Cooling-Off Period

Where required by applicable law, customers located in the European Union may have additional cancellation or return rights, including a 14-day cooling-off period for certain eligible purchases. These statutory rights are not affected by this policy.

Certain exceptions may apply to digital content and services when performance or access has begun with the customer's consent.